top of page

Refund Policy

Cultura Viva values your experience and seeks to ensure your satisfaction at all times. Therefore, our payment policy was created with transparency and flexibility to meet your needs.

Changes and Cancellations

  • Changes or cancellations up to 24 hours in advance: You can change the date or cancel your activity at no additional cost, receiving 100% of the amount paid.

  • Cancellations up to 18 hours in advance: If you choose to cancel within this period, we will refund 50% of the amount paid.

  • No-show: If you do not show up on the day of the activity, unfortunately, it will not be possible to issue a refund.

Weather Conditions

The safety and well-being of our customers are our top priorities. All activities depend on weather conditions to be carried out safely and pleasantly.

  • In cases where cancellation or rescheduling is necessary due to adverse weather conditions, we will refund 100% of the amount paid.


bottom of page